Short answers to the questions that come up most often in everyday club life with SinfoniaOne.

Here you'll find short answers to the questions asked most often. Expand a question to read the answer – and follow the link if you need it in more detail.

Brand new here?

Then it's best to start with the First steps. There the getting-started process is explained step by step.

Clubs

Permissions & roles

Sheet music

Members

Events

Account & settings

Deleting & trash

On the phone vs. on the computer

Question not here?

Many things are explained in more detail in the individual chapters. A good starting point is The app at a glance – there you'll find the way to every area.

FAQ

Clubs

Permissions & roles

Sheet music

Members

Events

Account & settings

Deleting & trash

On the phone vs. on the computer

On this page

FAQ

I can't sign in.

I forgot my password.

How do I make my sign-in more secure?

How do I become a member of a club?

How do I switch between several clubs?

Why don't I see a menu item (e.g. cash book or member list)?

Who may keep the cash book?

How do I get my sheet music onto the stage offline?

Can I write on my sheet music?

Does the app show me my part automatically?

In what format do I import members?

Can I accept or decline for my child?

Where do I set light or dark mode?

Why can't I change the subscription in the phone app?

What are these notices or announcements?

I deleted something – is it gone now?

Which features are only on the phone?

Which features are only on the computer?

On this page